Online Technical Support

False Alarms

False alarms are the headache of the security industry. In most cases the cause of the false alarm will be misunderstood or blamed on faulty equipment. Faulty equipment plays a minor part in the false alarm problem. The main cause of most false alarms will be due to one or more of the following factors: damage to equipment, power, environmental, corrosion, or failure of operators to understand the system.


  • Ensure people using the alarm system have been correctly trained.
  • Try to minimise the number of people who operate the system.
  • Before leaving the premises check that all doors and windows are physically closed and secured.
  • Ensure that all detection devices are not obstructed.
  • If movement detectors are installed, do not introduce any new sources of heat, movement or sound in the area they protect.
  • Always follow the correct entry/exit procedure.
  • Ensure you have all necessary keys, alarm codes and passwords available when entering or leaving your premises.
  • Inform the technical department of your response company of any alterations to your premises, which may affect your alarm system.
  • Inform the technical department of your response company immediately if there is any damage to the alarm system
  • Test the alarm system at least once a month with your monitoring company

Change Master Code on DSC Alarm System

Programming User Code on DSC Alarm System

All information on these pages applies only to the DSC Power 832 range of panels.
The Alpha Team

Programming Security Codes

Programming from a LED Keypad:

The Master Code

To program the master code, enter [*] [5] [current master code] [40] [New Master code].

The master code must be four digits unless otherwise indicated by the installer.
Enter digits 0 to 9 only. Press # to return to ready state.

To Program a new code
Enter [*] [5] [master code] [code number] [new access code].
The code number is a double-digit number from 01 to 34 or 41 to 42 To exit code programming press #.

If you have selected an access code that already exists,
it will be replaced by your new code.

If you need more assistance kindly contact the
Technical Department on +27 11 394 1880 ext 247.

Viewing Trouble Conditions

The control panel continuously monitors a number of possible trouble conditions. If one of these trouble conditions occur, the keypad will beep twice every 10 seconds until you press any key on the keypad.

NOTE: A TROUBLE condition reduces the security your system is designed to provide. Call the installing company for service.

To view troubles from an LED Keypad:
A trouble will be indicated by the Trouble light which will remain ON until the trouble condition is cleared. If you cannot determine or remedy the cause of the trouble condition, contact your installer for assistance.

To view the type of trouble condition, press (*)(2). One or more zone lights will turn ON, indicating the various trouble conditions:

Zone Light Type of Trouble

1……Service required. Call your installation company for service. Press (1) and one or more of the zone lights corresponding to the following systems troubles will turn ON:

1. Low Battery

2. Bell Circuit Trouble

3. General System Trouble

4. General System Tamper

5. General System Supervisory

6. Not used

7. PC5204 Low Battery

8. PC5204 AC Failure

2……Indicates the loss of AC power. When this trouble occurs, the Trouble light will turn ON but the keypad buzzer will not sound.

3……Telephone line trouble.

4……The panel has failed to communicate with the central station.

5……Zone fault. Press (5) and the zone light(s) corresponding to the faulted zones will turn ON.

6……Zone tamper. Press (6) and the zone light(s) corresponding to the tampered zones will turn ON.

7……Low zone battery. This trouble is generated when a wireless device exhibits a low battery condition.

Press (7) one, two, or three times to view which devices are experiencing battery failure. The following will occur:

The Keypad Beeps

Press (7) ……………..Zones with low batteries (LED keypad – zone lights 1 to 8)

Press (7) again … 2……. Handheld keypads with low batteries (LED keypad – zone lights 1to 4)

Press (7) again … 3……. Wireless keys with low batteries (LED keypad – zone lights 1 to 8)

To view the battery conditions of wireless keys 9 through 16, you must be at an LCD keypad.

8……Loss of time on system clock. To set the system time, follow the instructions in “Setting System Date and Time”

Setting the System Date and Time

To set the system time, enter (*) (6) followed by the Master Code. Press (1).The keypad will now accept 10 consecutive digits:

Enter the Time in Hours and Minutes using the 24 Hour format (00:00 to 23:59).

Enter the Date in Months, Days and Years (MM DD YY).


If you have an LCD keypad, your installer may have programmed your system to display the time and date while the keypad is idle.

If this is the case, you may have to press the (#) key to clear the date and time before entering an access code to arm the system, or before performing any other keypad function.